Why do customer buy our products? a) We feel your product is the latest. b) We have a best marketing plan. c) We have the best solution for the customer need. Obviously C, customers buy our product not for any other reason. Customers will be happy and keeping come back to us if we keep meeting their need. We should strive to not only meet but exceed customer’s expectations. And while doing so there are moments where the customer feels delighted. The delight come from the “experiences ” we give to the customers and not the product. The experience offered to customers at...
